[notes on a train, Granny + Alistair on listening]
It must be hard for you You seem to be coping really wdll You tell them you're ready to hear. If they're ready to say it, you're ready to listen. Leading questions. Just encourage them to talk. Just be there and listen and encourage, keep them going, until they're fi ished and they've had enough (and they're not gonna do themselves in). The last thi f they want to hear, is 'how does that make u feel'. Rather than, how does that make u feel - maybe suggest that : does that make u feel powerless, hopeless, inadequate, o erbearibg, whatever it is People sometimes find it difficult to express how they feel. So if u give them tools... Throw a net and you dont get accuracy. But if you () Don't give it all to them (ie. how do u feel), but ask them something specific, be a bit more adventurous and ambitious with ur probing. Like u really want to hear it. ...